Workplace conflict can be incredibly healthy, or profoundly destructive, depending on its nature and how it is managed. The cost of unhealthy workplace conflict is astounding! Over 350 billion dollars a year is wasted because people are “fighting” at work.
And, that’s not all. Think about the costs to your organization that you cannot measure: the lost potential for learning, innovation, increased sales, better customer service, and personal and organizational growth.
A survey conducted by the American Management Association revealed that executive and managers felt that conflict resolution was equal to or more important than strategic planning, communication, and decision-making. And yet, so few companies invest in it!