Human Performance Technology

-Human Performance Technology (HPT) is called many things from industrial engineering to human performance improvement. HPT has a vast foundation based on other disciplines such as cognitive psychology, total quality management, process improvement, instructional systems design, organizational development, business coaching, and human resources. HPT involves examining an issue then determining possible solutions. Those solutions are often called interventions because the solutions have a tremendous impact on efficiencies and performance.

Performance gaps are closed with interventions. International Society for Performance Improvement states that performance gaps usually fall into one of the following categories:

  • Consequences, incentives or rewards
  • Data, information, and feedback
  • Environmental support, resources, and tools
  • Individual capacity
  • Motives and expectations
  • Skills and knowledge